Shipping policy
Last updated: September 11, 2026
This Shipping Policy applies to orders placed through visionfantasyart.com. It forms part of VisionFantasyArt UF’s Terms and Conditions and general terms of purchase.
1. Delivery Area
VisionFantasyArt UF delivers to the EU countries that can be selected as the delivery country at checkout. If a country or region cannot be selected at checkout, we are currently unable to accept orders for delivery there.
Available delivery options may vary depending on the product, delivery address, and production location used.
2. Production and Fulfilment
Our posters are printed to order and fulfilled through our production partner, Gelato. Production may take place through different printing partners within Gelato’s network.
The customer always enters into the purchase agreement with VisionFantasyArt UF. Customers must therefore contact us, rather than Gelato, with any questions or issues concerning an order.
3. Delivery Time
The estimated delivery time is normally 3–8 days from the date on which the order confirmation is sent. This period includes production and shipping and is an estimate, not a guarantee.
Delivery times may vary depending on factors such as the product, destination, production capacity, carrier, and public holidays.
The delivery time or delivery date displayed at checkout or stated in the order confirmation is the current estimate for the individual order.
If no specific delivery time has been agreed, the delivery period required under mandatory consumer protection legislation will apply.
4. Shipping Costs
Shipping costs are calculated based on the order and delivery address and are displayed at checkout before the customer completes the purchase.
The customer will not be required to pay any shipping or other delivery charge that was not clearly disclosed before the purchase was completed.
5. Carriers and Delivery Methods
The carrier and delivery method are determined based on the options available for the product and delivery address. If the customer can choose between several delivery options, these will be displayed at checkout.
Depending on the size of the parcel, the carrier, and local delivery conditions, delivery may be made to a letterbox, the customer’s door, a parcel locker, or a collection point.
VisionFantasyArt UF cannot guarantee delivery to a particular collection point unless the customer was expressly able to select it at checkout.
6. Tracking
When tracking is available, the tracking information will be sent to the email address or telephone number provided by the customer when placing the order. Not all delivery methods offer complete tracking at every stage.
The customer is responsible for ensuring that their contact information is correct and for monitoring notifications from the carrier.
The customer may contact us at visionfantasyart@gmail.com if tracking information is missing or is not being updated.
7. Split Shipments
Products included in the same order may be produced at different locations. An order may therefore be divided into several parcels or delivered at different times.
The customer will not be charged any additional shipping costs beyond the amount approved at checkout solely because we divide the order into multiple shipments.
8. Customer’s Delivery Information
The customer is responsible for ensuring that the name, address, entry code, postal code, city, email address, and telephone number provided when placing the order are complete and correct.
If the customer discovers an error, they must immediately contact visionfantasyart@gmail.com and provide the order number and the correct information. We will attempt to correct the information but cannot guarantee that an address can be changed after production or delivery has begun.
If delivery cannot be completed because the customer provided incorrect or incomplete information, the customer may be required to compensate VisionFantasyArt UF for any reasonable and actual additional costs caused by the error, to the extent permitted by law. No fixed penalty or handling fee will be charged.
9. Uncollected Parcels
The customer is responsible for collecting or accepting the parcel within the period specified by the carrier. Failure to collect a parcel does not automatically mean that the customer has exercised their right of withdrawal. The customer must provide VisionFantasyArt UF with a clear notice if they wish to withdraw from the purchase.
If a parcel is returned because it was not collected or because the customer refused delivery without a valid reason, VisionFantasyArt UF may claim compensation for the reasonable and actual costs caused by this, such as return shipping and the cost of arranging a new delivery.
No fixed restocking fee or penalty fee will be charged.
10. Delayed Delivery
A delivery is considered delayed if the product is not delivered within the agreed period. If delivery is delayed, the customer should contact us at visionfantasyart@gmail.com and provide their order number.
In the event of a delay, the customer has the rights provided by mandatory consumer protection legislation. Among other things, the customer may have the right to require that the order be fulfilled and, subject to the conditions established by law, terminate the purchase.
If the purchase is terminated due to a delay, the payment for the part of the order covered by the termination will be refunded.
A delay caused by the carrier or production partner does not affect the rights that the customer has against VisionFantasyArt UF under applicable law.
11. Lost Parcels
If a parcel has not arrived after the estimated delivery period, the customer should check the tracking information, delivery address, and any notifications from the carrier before contacting visionfantasyart@gmail.com.
VisionFantasyArt UF will investigate the matter together with the production partner or carrier. If the parcel is considered lost, the order will be handled in accordance with the customer’s rights under the Swedish Consumer Sales Act.
The remedy to which the customer is entitled will depend on the circumstances and may include a replacement delivery or a refund.
The customer should contact us as soon as possible. However, this request does not limit the customer’s statutory rights.
12. Damaged Deliveries or Incorrect Products
VisionFantasyArt UF bears the risk of the product until it has been received by the customer or by a person designated by the customer.
If the parcel or poster is damaged, or if the customer has received the wrong product, the customer should contact visionfantasyart@gmail.com. Please provide your name and order number and, where possible, clear photographs of the product, damage, and packaging.
If a complaint is accepted, VisionFantasyArt UF will cover the necessary costs, including any return shipping costs. The customer must not return a damaged or incorrect product before receiving instructions from us.
Further information is available in our Returns and Refunds Policy and our general terms of purchase.
13. Changes and Events Beyond Our Control
Transport disruptions, actions taken by public authorities, extreme weather conditions, and other unforeseen events may affect delivery.
VisionFantasyArt UF will inform the customer when we become aware of a significant delay. Such events do not limit the customer’s rights under mandatory consumer protection legislation.
14. Contact Information
Questions concerning an order or delivery should be sent to:
VisionFantasyArt UF
Email: visionfantasyart@gmail.com
Address: Gamla Uppsalagatan 9B, 753 34 Uppsala, Sweden
Ung Företagsamhet Company ID: 1648561
Always include the order number when contacting us about an order that has already been placed.