Terms of service
Last updated: September 11, 2026
1. About VisionFantasyArt UF
These Terms of Service and General Terms of Purchase apply when you visit or make a purchase through visionfantasyart.com (the “Website”).
The Website and its sales operations are managed by:
VisionFantasyArt UF
Operated by: Lauren Wali and Emil Jahdadic
Ung Företagsamhet Company ID: 1648561
School: JENSEN Gymnasium
Postal and return address: Gamla Uppsalagatan 9B, 753 34 Uppsala, Sweden
Email: visionfantasyart@gmail.com
Phone: +46 73 657 61 57
VisionFantasyArt UF is a student-run company registered with Ung Företagsamhet (Junior Achievement Sweden) and is not a separate legal entity. The Company ID stated above is therefore not a Swedish company registration number.
By using the Website or completing a purchase, you agree to these terms. Mandatory consumer protection legislation always takes precedence over any conflicting provision in these terms.
2. Use of the Website
You may only use the Website for lawful purposes. You must not attempt to disrupt the Website’s operation, bypass security measures, use the Website fraudulently, or use its content in a way that infringes the rights of another person.
You must be at least 18 years old to make a purchase. Anyone under the age of 18 must have the approval of their parent or legal guardian.
3. Products
VisionFantasyArt UF sells pre-designed posters. The products are printed to order and fulfilled through our production partner, Gelato. The fact that a standard poster is printed only after an order has been placed does not, by itself, mean that it has been custom-made according to the customer’s personal specifications.
Product images are intended to represent the design, colours, and appearance of each product as accurately as possible. Colours may appear slightly different depending on screen settings and lighting conditions. This does not limit the customer’s right to make a complaint if a product does not conform to the agreement or product description.
A frame is only included if this is expressly stated on the product page.
4. Prices and Charges
All prices are displayed in Swedish kronor (SEK). VisionFantasyArt UF is a UF company and therefore does not add VAT to the sales price.
Shipping costs are displayed at checkout before the order is completed. Customers will not be required to pay any charges that were not clearly disclosed before the purchase.
When paying from an account or with a card issued in another currency, the customer’s bank or payment service provider may charge its own currency conversion or transaction fee.
VisionFantasyArt UF reserves the right to correct obvious typographical and pricing errors. If an error is discovered after an order has been placed, we will contact the customer as soon as possible. A concluded agreement will only be affected to the extent permitted by applicable law.
5. Orders and Purchase Agreements
When the customer has completed the purchase, an order confirmation will be sent to the email address provided when placing the order. A binding purchase agreement is concluded when the order confirmation has been sent.
The customer is responsible for ensuring that their name, email address, delivery address, and other information are complete and correct. Please contact us immediately if any information in the order confirmation is incorrect. We cannot guarantee that an address or order can be changed after production has begun.
If we are unable to fulfil an order, we will contact the customer and refund the amount paid for the part of the order that cannot be delivered.
6. Payment
Available payment methods may include:
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Shop Pay
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Visa
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Mastercard
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American Express
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Maestro
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UnionPay
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Apple Pay
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Google Pay
The payment methods actually available to the customer will be displayed at checkout. Payments are processed securely through Shopify and the relevant payment service provider. Any specific terms issued by the payment service provider also apply to its payment services.
7. Delivery Area and Delivery Time
VisionFantasyArt UF delivers to the EU countries that can be selected at checkout. If a country cannot be selected, we are currently unable to accept an order for delivery there.
The estimated delivery time is normally 3–8 days from the order confirmation. The delivery time is an estimate and may be affected by the production location, public holidays, carrier, and destination. The delivery time stated at checkout or in the order confirmation applies to the relevant order.
Products included in the same order may, in some cases, be produced at different locations and delivered in separate parcels without any additional shipping charge to the customer.
VisionFantasyArt UF bears the risk of the product until it has been received by the customer or by a person designated by the customer.
If delivery is delayed, the customer has the rights provided by mandatory consumer protection legislation. Among other things, the customer may request delivery and, under certain conditions, terminate the purchase. Please contact us at visionfantasyart@gmail.com regarding a delayed or missing delivery.
8. Cancellation Before Delivery
VisionFantasyArt UF offers free cancellation if the customer’s request is received at visionfantasyart@gmail.com within one hour of the order being placed.
Production may have started after one hour. The customer still has the right to cancel the product before it has been delivered. In the event of a later cancellation, VisionFantasyArt UF may, to the extent permitted by law, claim compensation for reasonable and actual costs caused by the cancellation that could not reasonably have been avoided.
We will inform the customer of any deduction and explain how it has been calculated.
Cancellation before delivery and the statutory right of withdrawal after receiving the delivery are two separate rights.
9. Right of Withdrawal
A consumer who makes a distance purchase normally has the right to withdraw from the purchase within 14 days without providing a reason.
The withdrawal period begins on the day after the customer, or a person designated by the customer, receives the product. If an order is delivered in several parts, the withdrawal period begins on the day after the final part is received.
To exercise the right of withdrawal, the customer must send a clear statement to visionfantasyart@gmail.com before the withdrawal period expires. The statement should include the customer’s name, order number, the products concerned, and the date on which the products were received. The customer may also use the standard withdrawal form provided by the Swedish Consumer Agency.
After notifying us that the right of withdrawal is being exercised, the customer must return the product without undue delay and no later than 14 days to:
VisionFantasyArt UF
Gamla Uppsalagatan 9B
753 34 Uppsala
Sweden
The customer is responsible for the direct cost of return shipping when exercising the right of withdrawal. VisionFantasyArt UF does not charge any return, handling, or restocking fee.
The customer is responsible for packaging the product in a way that protects it during return shipping. We recommend using a trackable shipping method, as the customer is responsible for being able to demonstrate that the return has been sent.
The customer may examine the product in the same way as they would in a physical store. If the product has been handled more than necessary to determine its characteristics and function, the customer may be responsible for any resulting reduction in its value.
10. Refunds Following Withdrawal
When the customer exercises the right of withdrawal, VisionFantasyArt UF will refund the payment made for the returned product, together with the cost of the least expensive standard delivery option offered at the time of purchase. Any additional cost resulting from the customer selecting a more expensive delivery method will not be refunded.
The refund will be issued without undue delay and no later than 14 days from the date on which we received the customer’s notice of withdrawal. We may withhold the refund until the product has been returned or the customer has provided evidence that it has been sent back, whichever occurs first.
The refund will normally be issued using the same payment method used for the original purchase unless the customer expressly agrees otherwise. No additional fee will be charged for the refund.
11. Complaints Concerning Faulty or Damaged Products
Under the Swedish Consumer Sales Act, customers have the right to make a complaint concerning an original defect in a product for up to three years.
A complaint must be made within a reasonable period after the defect was discovered or should have been discovered. A complaint made within two months of discovering the defect is always considered to have been made within a reasonable period.
If a poster is damaged, faulty, or incorrectly delivered, the customer should contact visionfantasyart@gmail.com and provide:
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their name and order number;
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a description of the issue;
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photographs clearly showing the product, damage, and packaging, where possible;
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the remedy requested by the customer.
The customer should contact us as soon as possible regarding damage that occurred during shipping. However, a delayed report does not remove the customer’s statutory rights.
If a complaint is accepted, VisionFantasyArt UF will cover the necessary costs, including any return shipping costs. Depending on the circumstances and the Swedish Consumer Sales Act, the issue may be remedied through measures such as replacement, a price reduction, or a refund.
The customer must not return a product that is the subject of a complaint before receiving return instructions from us.
12. Uncollected or Incorrectly Addressed Parcels
Failure to collect a parcel does not automatically mean that the customer has exercised their right of withdrawal. The customer must notify VisionFantasyArt UF if they wish to withdraw from the purchase.
If a parcel is returned because it was not collected, the customer refused to accept delivery, or the customer provided incomplete or incorrect address information, VisionFantasyArt UF may claim compensation for the reasonable and actual costs caused by this, such as return shipping and arranging a new delivery.
No fixed restocking fee or penalty fee will be charged.
13. Intellectual Property Rights
The Website’s design, text, graphics, logo, product images, and other materials are owned by VisionFantasyArt UF or used with permission or on another lawful basis. These materials may not be copied, sold, distributed, or used commercially without permission, except where permitted by law.
A purchase only grants the customer ownership of the physical copy purchased. The purchase does not transfer any copyright, trademark rights, or other intellectual property rights to the customer.
14. Personal Data
VisionFantasyArt UF processes personal data for purposes including managing orders, payments, deliveries, customer service, returns, and legal obligations.
Personal data may be shared with service providers such as Shopify, payment service providers, Gelato, and carriers when necessary to complete the purchase.
Further information is available in our separate Privacy Policy.
15. Website Availability and External Services
We aim to keep the Website and its functions available but cannot guarantee uninterrupted operation. Temporary maintenance or technical disruptions may occur.
The Website uses services provided by third parties, including Shopify and payment service providers. VisionFantasyArt UF remains responsible for its obligations to the customer under applicable law and these terms, even when a subcontractor is used to fulfil an order.
16. Limitation of Liability
VisionFantasyArt UF is liable in accordance with applicable mandatory legislation. Nothing in these terms limits the customer’s rights under the Swedish Consumer Sales Act, the Swedish Distance and Off-Premises Contracts Act, or any other mandatory consumer protection legislation.
To the extent that such a limitation is permitted by law, VisionFantasyArt UF is not liable for indirect losses that could not reasonably have been foreseen when the agreement was concluded.
17. Complaints and Dispute Resolution
If the customer has a question or complaint, they should first contact VisionFantasyArt UF at visionfantasyart@gmail.com so that we have an opportunity to resolve the issue.
If the customer and VisionFantasyArt UF cannot reach an agreement, a consumer residing in Sweden may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN):
Swedish National Board for Consumer Disputes
Box 174
101 23 Stockholm
Sweden
Website: https://www.arn.se
VisionFantasyArt UF participates in the dispute resolution procedure and intends to follow ARN’s recommendations. A dispute may also be considered by a court of competent jurisdiction.
18. Governing Law for Customers Within the EU
These terms and purchases made from VisionFantasyArt UF are governed by Swedish law. This choice of law does not mean that a consumer residing in another EU country loses the protection provided by mandatory consumer legislation in their country of residence.
19. Changes to These Terms
VisionFantasyArt UF may update these terms when its operations, the Website, or applicable legislation changes. For a completed order, the version of the terms accepted by the customer at the time of purchase will apply.
The date of the latest update is stated at the top of this page.
20. Contact Information
Questions concerning these terms should be sent to:
VisionFantasyArt UF
Email: visionfantasyart@gmail.com
Phone: +46 73 657 61 57
Address: Gamla Uppsalagatan 9B, 753 34 Uppsala, Sweden